Michelle Wyrick – Elite Operational Services
Democrat Chronicle Article
Barbara Ann Cox
January 28, 2014
Elite Operational Services Celebrates 5 Years of Success and giving back.
Here is what happens when one thing leads to another to another: a celebration of five years of success. Five some years ago, Michelle Wyrick was helping her mother-in-law with her residential cleaning business. An entrepreneur at heart, Michelle wanted her own business, to expand services, to be the boss. So, she investigated the need for commercial janitorial services in the Tallahassee area and found several opportunities with local businesses and shops. Elite Operational Services became the new business in town. She became licensed and insured, hired only top performers and made customer satisfaction top priority.
That led to the RFP (Request For Proposal) process with local and state government agencies. In her second year of business, Michelle submitted a proposal and received a nod from a state agency. Clean windows. North Florida: Jacksonville to Pensacola, 36 buildings. Michelle was excited to obtain such a lucrative bid as well as a bit overwhelmed with the prospect of preparing for her clients needs. And that led to the purchasing of expanded window washing equipment, additional staff and learning the required codes and regulations for government structures.
Of course, marketing and networking are now on the agenda. Michelle joined the Tallahassee Chamber of Commerce and BNI (Business network international). She claims both organizations were major forces, helping her especially with business savvy and protocol. She learned more about financing and purchasing equipment. She also learned about expanding services beyond Leon County.
An RFP submission leads to the Lennox Area in Atlanta, Georgia. “I had to open an office in Atlanta because I was awarded 17 schools with the Atlanta Public School System,” Michelle explains. “A vendor must have an office in the metro Atlanta area. When the procurement officer called and asked how I would maintain, I replied” ‘you just have to give me the chance.’ And, that is why and how the office opened in Atlanta 3 years ago.” The client basis now in southern Georgia, southern Alabama, Louisiana and South Carolina.
The one thing that did not change during this time was Michelle’s penchant for service. Customer satisfaction is paramount. Michelle often contacts a client or, if possible, goes to the site after her cleaning crew has left. “You cannot put a price on service,” Michelle says. “I must be absolutely certain clients are satisfied.”
“We know good cleaning is important to our clients,” Michelle remarked. “It's important to us, too. That's why we offer a variety of janitorial and cleaning services along with a flexible cleaning schedule.” Domestic cleaning is available Monday through Friday with a flat-rate price on a weekly, bi-weekly or monthly schedule. Commercial cleanings available seven days during and after work hours. Clients can schedule an estimate meeting with a customized proposal provided promptly.
Elite Helping Hands
Giving back to the community emerged as another quest for Michelle Wyrick. In 2013, Michelle established Elite helping hands, a non-profit designed to help people in need with free cleaning services. Each month she asks clients and friends to nominate a person or family who could use a helping hand. A family with a new baby, a primary household caretaker recovering from surgery, a cancer patient in the midst of chemo, a disabled person in need of a hand — Elite Helping Hands selects candidate each month and provides whatever services are needed.
“I feel I get the most satisfaction from the Helping Hands project,” Michelle says. She also solicits local shop sand organizations to help. This could include a gift basket, a massage or spa treatment, toiletries, blankets, pillows and other needed household or personal items. Her growing list of businesses is eager to help with this generous endeavor.
Michelle gives generously of her time and talents to local organizations. She serves on the board of So Unique, group that helps at-risk girls. In 2012 Commissioner Akin Akinyemi appointed Michelle to the Minority Small Business Association Enterprise Division. She serves as membership chair of Business & Professional Women (BPW) and is involved with Tallahassee Access and WOAMTC.
Michelle’s husband, James, joined elite operational Services last year to help arrange and manage scheduling for the many employees in the Tallahassee and Atlanta areas. Children Mykayla, 15, and Steven, 12, surely get into the action when needed. Michelle and James also have two dogs, one cat and one chicken named Ella.
Certainly one thing leads to another ………which brings us to Elite Operational Services celebrating five years of a very successful entrepreneurial journey by an amazing women who makes excellence the standard.
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